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Coordinate, follow-up and respond to customer complaints.
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Review, analyze, and coordinate resolution and disposition of customer returns, vendor rejects and internal defective materials / reports.
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Create and maintain quality system reports, quality standards including forms, work instructions and procedures.
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Perform dimensional layouts using drawings and or technical specifications, measuring and electrical testing instruments.
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Develop and create APQP documents such as PPAP’s, 1st article layouts and product tests. Participate in the review and QA sign off on engineering changes and product introductions.
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Assist with gage metrology/calibrations.
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Bachelor or Associates degree in technical field of study, engineering degree preferred.
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Minimum 5yrs. experience in a quality or related fields.
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Familiarity with ISO 9000 Quality System Standards
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Ability to read and interpret blueprint drawings and technical documents.
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Must be able to use measuring instruments and tools such as micrometers, calipers, pin gages, optical comparator, electrical testers and force gages.
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Experience with manufacturing processes such as machining, stamping, molding, soldering and manual assemblies
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Strong oral and written communication skills.
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Must be able to perform basic math computations and conduct statistical studies.
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Analytical abilities necessary to plan and prioritize own work and complete assignments on schedule.
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Interpersonal skills necessary to exchange information and work proactively with a variety of customers, suppliers and internal staff at all levels of the organization.
EOE M/F/Disabled/Vet
This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.